Question 1

Do I need both services or can I choose one?

Accepted Answer

You can engage Right Street for mortgage broking on its own. If you’re buying, The Alignment Advantage is included at no additional cost within your mortgage engagement to keep borrowing limits, lender policy and purchase decisions aligned. If you want full buyer’s agent execution, Alignment Advantage Plus is a paid upgrade for mortgage broking clients. In some cases, Right Street can also be engaged for buyer’s agent support as a standalone service.

Question 2

Who is Right Street best suited to?

Accepted Answer

Right Street is best suited to time-poor Australians who want a clear plan and calm execution. Many clients are refinancing to improve cash flow, or investing and want finance structured for today and the next move. If you’re buying, we’re a strong fit when you value strategy-led guidance, clear price discipline, and support that keeps finance and the purchase aligned.

Question 3

What happens after I book a call?

Accepted Answer

After you book, we'll review your answers so the call stays focused. At the scheduled time, we’ll call you on the phone number you provided to clarify your goals, timeline and current position, then outline the best path forward. If you decide to proceed, we’ll confirm next steps in writing and send the fact find and document checklist.

Question 4

What do you need from me to provide accurate guidance?

Accepted Answer

To provide accurate guidance, we need your goal, timeframe and a clear snapshot of your current position. That includes your income type, existing debts, deposit or equity position, and any properties you already own. If you decide to proceed, we’ll request supporting documents and complete a fact find so we can confirm numbers, policy fit and lender options.

Question 5

How do you communicate and keep clients updated?

Accepted Answer

We keep communication simple and proactive. We’ll confirm key steps in writing, flag what we need from you, and update you as the application or purchase progresses. Most updates happen by phone and email, with extra touchpoints when something time-sensitive comes up.

Question 6

How are you paid, and do you take vendor commissions?

Accepted Answer

For mortgage broking, we may receive commission from the lender if your loan settles. We disclose this after engagement and before proceeding with your application. For buyer’s agent services, we do not accept vendor-paid commissions or incentives. If a selling agent offers any benefit, we decline it.

Question 7

What markets do you cover?

Accepted Answer

We work Australia-wide. Mortgage broking is available nationally, and we support purchases across multiple states. Where local rules or processes differ, we’ll guide you through what changes and coordinate the right professionals as needed.

Question 8

Is my information kept confidential?

Accepted Answer

Yes. We treat your information as confidential and only share it with lenders and relevant third parties when required to progress your loan or purchase, and with your consent. We can only act on the information you provide, so it’s important that it’s complete and accurate.

Question 9

What if my plans change along the way?

Accepted Answer

That’s common. If your timeline, budget, employment, or purchase plans change, tell us as soon as you can so we can update the strategy, lender fit and next steps. If the change is significant, we may recommend a revised approach or updated documents to keep the outcome on track.

Frequently asked questions